It's been some time since I had enough poor customer service that I could sit down and do some good, old-fashioned complaining, but after last night's shopping excursion - I have plenty of fuel for the fire. I started off with Walgreens, and the cashier and assistant manager that refused to ring up my order, I had the in-store coupon and a manufacturer's coupon for the Garnier shampoo/conditioner. Thinking this was a great deal, on sale for $2.99, $2 off Easy Saver coupon (store coupon) and a $1 off any (manufacturers coupon). It comes out to free. Yep, that's a good price.
The cashier saw my coupons and refused to even scan them. I was told bluntly, "It no work." So I calmly asked why it couldn't work and was told that she couldn't take $1 off because the item was $.99. I asked if there was any way to key it down and was told no, it was against corporate policy. I decided to go for broke at this point and ask what the policy states. For this, I received an angry stare and the cashier called the manager. The assistant manager joins us at the register and tells the cashier she was right, not to ring up the coupons.
I say excuse me, since the cashier and manager are talking about people "trying to get away with this" all day - as if I'm not even standing there! I asked point-blank, "Are you going to complete my order?" Again, was told I had to add another item to my order.
At this point, being fed-up and frustrated. I meandered around the store for another moment, and then left the shampoo sitting at the register that refused to ring my couposn and left, disgusted. I guess this is why WAGs stands for Wild Ass Guess. I never would have guessed they would turn down a sale for a $.01, but - it will cost them more time with the complaint I have filed.
And I haven't even gotten into Jewel, being told that there is a limit on how many catalina coupons you can receive, how many you can use per order, and why they don't scan properly.....but that's a complaint I have yet to file.
The cashier saw my coupons and refused to even scan them. I was told bluntly, "It no work." So I calmly asked why it couldn't work and was told that she couldn't take $1 off because the item was $.99. I asked if there was any way to key it down and was told no, it was against corporate policy. I decided to go for broke at this point and ask what the policy states. For this, I received an angry stare and the cashier called the manager. The assistant manager joins us at the register and tells the cashier she was right, not to ring up the coupons.
I say excuse me, since the cashier and manager are talking about people "trying to get away with this" all day - as if I'm not even standing there! I asked point-blank, "Are you going to complete my order?" Again, was told I had to add another item to my order.
At this point, being fed-up and frustrated. I meandered around the store for another moment, and then left the shampoo sitting at the register that refused to ring my couposn and left, disgusted. I guess this is why WAGs stands for Wild Ass Guess. I never would have guessed they would turn down a sale for a $.01, but - it will cost them more time with the complaint I have filed.
And I haven't even gotten into Jewel, being told that there is a limit on how many catalina coupons you can receive, how many you can use per order, and why they don't scan properly.....but that's a complaint I have yet to file.
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